Tech support, especially by phone, needs to seriously screen the callers beforehand for their level of knowledge. This would save a lot of time for both sides.
How many times have we called up tech support and had to endure going through the steps of inanity?
Yes, I know how to reboot the computer or modem.
Yes, I have already checked for loose plugs/cables.
Yes, I know the difference between Windows and Mac. (Well, forget about calling your run of the mill tech support drone, unless they work for Apple of course, and telling them you use a Mac.)


